Who we are
Scott Currie Ltd
Unit 17 Coatbridge Business Centre
204 Main Street
This website address is https://www.acoustiqmusic.com.
acoustIQ is a trading name of Scott Currie Ltd.
Who has access to your data
Strictly designated members of our team are permitted access to the information you provide us. For example, only the data protection officer, management and website administrator can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Controlled access to this information helps us to fulfil orders, process refunds and support you.
We will not contact you unless you request us to do so, or it is in response to an enquiry you have instigated, nor will we mail literature unless it is specifically relevant to the nature of your enquiry or business with us.
You will find a cookie notification on every uncached visit to this website. By clicking ‘OK’, you agree to use our website in accordance with this policy.
While you visit this website, we will track:
- Products you have recently viewed
- Products you have added to your shopping cart
- Location, IP address and browser type for calculating taxes and shipping costs
If you leave a comment or review on our website you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this website, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Other non-essential third party cookies by Facebook, Google Adwords, Google Analytics, MailChimp and YouTube are used to anonymously track analytical data. These cookies enable these services to determine whether you are a return visitor to the website and track the pages that you visit during your session. We use analytical data to monitor traffic levels, search queries and sales conversions on this website. We examine this data periodically to evaluate and improve the quality of the website. No personal information is gathered or revealed to us.
You can control third-party cookies by adjusting your browser settings.
Embedded content from other websites
What data we collect and store
We gather information to provide services related to our business. Your personal data is collected directly from you whenever you:
- Submit contact form enquiries
- Request information from us by email or telephone
- Subscribe to our newsletter
- Participate in competitions and other activities we promote that might require information about you
We also collect information about you during the checkout process on this website. When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, telephone number, credit card/payment details and optional account information like username and password. We use this information for:
- Setting up an account (optional)
- Completing an order on our website
- Sending you information about your account and order status
- Responding to your requests, including refunds, customer service enquiries and refunds
- Processing payments and preventing fraud
- Complying with any legal obligations we have, such as calculating taxes
If you create an account, we will store your name, address, email address and telephone number, which will be used to populate the checkout for future orders.
Credit card information is transferred securely to our payment processing partner PayPal® per transaction and used in accordance with their transaction handling procedures. We do not store credit card information on our server.
You are able to subscribe to the acoustIQ newsletter by submitting your email address on this website. By submitting your email address, you are opting-in to receiving promotional emails with coupon codes and in-store event, sales and product news, and abandoned cart and product retargeting emails to assist you with your online shopping experience.
You can manage your subscription preferences, or unsubscribe or delete your subscription at any time from the instructions in the footer of every newsletter you receive. Alternatively, we can do so on your behalf upon request.
What we share with trusted third-parties
We share information with trusted third parties who help us with transaction handling and provide our orders, store services and deliveries to you. These third parties may include:
- Payment gateway partners
- Product manufacturers
- Postal and courier shipping providers
By completing your order, you provide your consent for us to process your information for the purposes of completing delivery of your order.
The only other circumstances when we may share information are:
- When explicitly requested by you
- In compliance with a lawful requirement such as a court order or warrant
We never share any identifiable personal or contact information with third parties for marketing or any other purpose whatsoever.
How long we retain your data
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for seven years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews if you choose to leave them. If you leave a comment or review on this website, the content and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this website or have left comments, you can request to receive an exported file of the information we hold about you, including any information you have provided to us. You can also request that we erase any personal information we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How we protect your data
Our website uses the latest in data encryption and anti-fraud technology to help keep your information secure. Your transaction and personal information are handled securely by our SSL (Secure Sockets Layer) certificate using SHA-2 256-bit encryption and 2048-bit signing algorithm, which offers world-class data protection and reduces the risk of online fraud.
What data breach procedures we have in place
Our firewall and malware software uses a constantly updated Threat Defense Feed to alert us quickly in the event that the website is compromised. We receive a live traffic overview, which gives us real-time visibility into traffic and hack attempts on our website.
We take all reasonable precautions to keep your personal information secure. While we have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect, we cannot guarantee the security of any information you disclose online and warn that you do so at your own risk.
Your consent to this policy
How to contact us
Should you have any questions or concerns about this policy or the collection of information, please:
- Send an email (be sure to include your name and clear instructions on what you would like us to do); or
- Write to us at Scott Currie Ltd, Unit 17 Coatbridge Business Centre, 204 Main Street, Coatbridge, North Lanarkshire, ML5 3RB, United Kingdom
The purpose of GDPR is to regulate the way your information is protected and used by businesses in the European Union. We are located in the United Kingdom (UK), as are the servers that make this website available worldwide. UK law governs all matters relating to this website. If you are located outside of this country and you contact us, please note that any information you provide will be transferred to the UK, and by submitting the information you authorise this transfer.
Changes to this policy
This policy is a living document and we reserve the right to make changes at our discretion without notice. We encourage you to review this policy frequently to stay informed. If there is any material change in the type of information we collect, we will obtain your permission before we attempt to collect that additional information. We will not make any changes to this policy that allow us to share personal information with third parties without first obtaining consent.